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Front of House Staff - Santa’s Grotto

Christmas Elves

Our Christmas elves are responsible for ensuring the smooth running of our grotto and bringing an extra bit of magic to families’ visits. As a member of the grotto team you will be required to wear elf attire. You must be a strong communicator and feel comfortable interacting with children and parents throughout the shift. The grotto staff works in very close proximity to each other you therefore must work well in a team.  

Our elves are the eyes and ears of the venue. They patrol all areas to make sure audiences are getting to where they need to be on time and ensure the venue is clean and running smoothly. As well as this, you are there to answer any questions that visitors may have. You should be friendly, confident and be able to organise large numbers of people. There isn’t any sitting at desks involved in the job so you should be good on your feet, have a confident manner and big voice, and be willing to scramble to action at a moment’s notice.

You must have excellent customer service skills and be able to keep your cool under pressure. You should also have an interest in our programme.

Most grotto shifts are day shifts running all day from 12pm-8pm on weekdays and 10am-8pm on weekends. We will offer you a contract with minimum hours based around what is discussed at interview. 

Dates of work are approximately 10th November - 24th December 2017

CONDITIONS: Pay is hourly at £7.05 per hour (£7.50 for 25+ year olds) and shifts vary from day to day. There is a 50p bonus available for every hour you work, if you fulfil all your duties and are on time for all your shifts in the pay period. You will be expected to be able to work at least 3 shifts per week - this will include weekends and evenings. Please let us know any restrictions you have in your working week in the application and your desired number of hours per week. You should be able to work for the entire period. You will need to be over 18.


We recruit on an ongoing basis. Please apply as soon as possible.