Frequently Asked Questions

1. Do I have to pay to get into Christmas in Leicester Square?

No, there is no admission fee to enter and look round the market. Shows in the spiegeltent and Santa's Grotto are ticketed and may get fully booked during peak times, so we recommend that you book in advance on the website where possible.

2. What can be booked in advance?

You can buy tickets in advance for shows in the spiegeltent and Santa's Grotto. On peak days these may sell out well in advance, so advance ticket purchase is recommended. Please remember tickets are not exchangeable and non-refundable. See Ticketing (below) for further details.

3. What about non-ticketed attractions?

Our site features dozens of traders, all of whom accept cash and some accept cards. Food and drink prices vary, but we hope we have provided for all tastes and budgets – for all your Christmas shopping needs!

4. What time is the site open from?

12pm (midday) to 10pm, Monday - Friday.
10am to 10pm, Saturday & Sunday.
Santa's Grotto closes at 8pm every day.

The site is open as usual on 1 January.

Please note we will not be open on 25 December. 

5. How do we get to Christmas in Leicester Square?

Christmas in Leicester Square is located in the centre of Leicester Square! 

Nearest National Rail Station
Charing Cross – 7 min walk (0.3 miles)

Nearest London Underground Stations
Leicester Square (Northern and Piccadilly lines) – 2 min walk (0.1 mile)
Charing Cross (Bakerloo and Northern lines) – 7 min walk (0.3 miles)
Piccadilly Circus (Bakerloo and Piccadilly lines) – 4 min walk (0.2 miles)

Bus Routes
The following routes all stop a short walk distance from Leicester Square (approximately 4 mins/0.2 miles from Leicester Square): 3, 6, 12, 13, 14, 19, 23, 24, 29, 38, 88, 139, 159, 176, 453, N3, N5, N13, N18, N19, N20, N29, N38, N41, N97, N109, N113, N136 and N279. The nearest bus stops are Dean Street Chinatown (Stop W), Leicester Square (Stop L), Haymarket Jermyn Street (Stop R) and Haymarket Charles II Street (Stop P). For a map of all bus routes please see here: https://tfl.gov.uk/maps/bus.

Cycles
The nearest Santander Cycle Hire docking stations are located at Panton Street, St Martins Street, Charles II Street and William IV Street.

Unfortunately the roads surrounding Leicester Square have double yellow or red lines. There is a taxi rank available on Charing Cross Road outside Hunt’s Court. A disabled person’s parking space is on Whitcomb Street. Full details and locations of street Blue Badge parking bays can be found on the City of Westminster Council website.

6. How can I locate my lost property?

For all lost property queries, please email boxoffice@underbelly.co.uk

7. Can I bring my dog?

Yes! Dogs are permitted into the site (but not into the shows), but must be on a leash and controlled at ALL TIMES. Please Note: Leicester Square may be very busy, especially at weekends, and may not be a suitable environment for dogs.

8. How do I purchase a ticket?

We recommend that you buy tickets in advance from the Christmas in Leicester Square website for shows in the spiegeltent and Santa's Grotto, subject to availability. Please note a booking fee will apply. For time slots and prices go to our What's On page. 

9. Can I buy a ticket on the day at the box office?

Yes, you can buy a ticket on the day at the box office. Please be aware that these are subject to availability and we strongly recommend buying your tickets in advance to avoid disappointment. If you do wish to purchase your tickets on the day, please arrive in plenty of time.

10. Can I exchange my tickets?

Tickets are non-exchangeable, non-transferrable and non-refundable.

11. What should I do if I haven't received my tickets?

If you have booked tickets through the official Christmas in Leicester Square website but have not received or cannot print your ticket confirmation, please see a member of the box office team upon arrival, or contact us in advance, where they can assist you further. Please allow extra time for assistance at the box office as queues are likely. If you bought your tickets from another outlet, please contact them directly.

12. What if there is a problem with my ticket?

If you purchased your ticket from the Christmas in Leicester Square website please contact boxoffice@underbelly.co.uk If you bought your ticket from another agent, please contact them directly. Remember, you must bring your ticket with you in order to join your session or show time.

Please note: all tickets are non-exchangeable, non-transferrable and non-refundable.

13. Are there age restrictions for accessing the site?

Whilst the site is suitable for children of all ages, we would suggest that children are accompanied at all times by a person of 16 years or over. Children (under 16’s) must be accompanied by an adult after 7pm. Young persons (16 and 17 year olds) must be accompanied by an adult after 9pm.

14. Photography and filming at Christmas in Leicester Square

Photography and filming on site is only allowed for personal use. If you have any commercial or editorial photography or filming requests, please contact our press office to request accreditation in advance of arriving at: press@underbelly.co.uk. All amateur photographer groups must also request photography accreditation in advance of arriving on site. We thank you for your co-operation.

15. Is Santa Claus at Christmas in Leicester Square real?

Why not come and ask him yourself! And don’t forget to say hello to all his magical elves too. We hope you’ve been very VERY good this year…

16. Is Christmas in Leicester Square open on Christmas Day?

No, the site will be closed on Christmas Day, and re-opens on the 26th December from midday to 10pm. 

17. Access requirements

Christmas in Leicester Square is fully accessible. If you have accessibility requirements and wish to attend Christmas in Leicester Square, please contact us directly to purchase a ticket. We have tried to make the walkways of Christmas in Leicester Square as even as possible with ramps where we can, however please note that due to the temporary nature of the site, ramps may occasionally be steeper than 1:12.

Wheelchairs are welcome throughout Christmas in Leicester Square and there is an accessible viewing area in the Spiegeltent. For patrons with other accessibility requirements, we recommend making yourself known to a member of Christmas in Leicester Square staff who will be happy to assist you.

An accessible toilet is available next to the Spiegeltent. If you are facing the front of the tent, the toilet is on the left hand side.

We do not have an accessible bar, however our staff are able to take an order outside of the bar and return the order to the bar to be poured.

If you are visiting Christmas in Leicester Square, you may be eligible for a complimentary seat for your personal assistant or carer, please contact access@underbelly.co.uk to learn more.

We would advise patrons with access requirements to allow extra time to get to our site and speak to a member of staff upon arrival, who will try to help you with any further requirements you may have. For more information on accessibility and to book tickets, please contact the box office on 03333 444 167 or email access@underbelly.co.uk.

Large groups

We try and accommodate everyone’s requirements. If someone has accessibility requirements and is with a large group of people we will try and keep the group together. Large groups are strongly encouraged to call in advance to make arrangements.

Evacuation policy

All of our staff are trained to know how to assist disabled customers in case of emergency. There are a number of refuge points, staff will direct you to the nearest accessible point, depending on the nature of the evacuation.

Deaf and visually impaired customers

We welcome assistance dogs and will be able to provide water for them to drink. We do not currently offer a toilet area for assistance dogs.

People with photosensitive epilepsy

Some shows may contains strobe and flashing lighting. If you need further information about this please ring the venue on 03333 444 167.

18. Comments and feedback

We're always interested to hear your feedback - if there's anything that isn't covered in the above, you can email us on enquiries@underbelly.co.uk


Ticket Enquiries

03333 444 167


Press Enquiries

For press enquiries: enquiries@underbelly.co.uk


Office Enquiries

Underbelly Ltd

4th Floor

36-38 Hatton Garden

London, EC1N 8EB

Tel: 02073078480

enquiries@underbelly.co.uk