TSQ
TSQ
YOUR VISIT

FAQS

YOUR VISIT

FAQS

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FAQS

Can't find the answer you're looking for? Please contact boxoffice@underbelly.co.uk and they will be able to help with all your questions! 

Do I have to pay to get into Christmas in Leicester Square?

No! There is no admission fee to enter and look around the market. La Clique is ticketed and may get fully booked during peak times, so we recommend that you book in advance on the website where possible.

What are the opening times?

12pm (midday) to 10pm, Monday - Friday

10am to 10pm, Saturday & Sunday

 

Do you allow photography and filming?

Photography and filming on-site is only allowed for personal use. If you have any commercial or editorial photography or filming requests, please contact our press office to request accreditation in advance of arriving at: press@underbelly.co.uk 

All amateur photographer groups must also request photography accreditation before arriving on-site. We thank you for your co-operation.    

How do I purchase a ticket?

We recommend that you buy tickets in advance from the Christmas in Leicester Square website for our shows, so you don't miss out! Please note a booking fee will apply. Tickets can also be purchased on the day from the Box Office 

Can I exchange my tickets?

Tickets are non-exchangeable, non-transferrable and non-refundable.

 

What do you class as a concession?

Concessions are available to under 16s, over 60s or students with a valid ID.

Customers with additional/specific access requirements are usually eligible for a free companion ticket when purchasing for Underbelly's events. These can always be booked over the phone. Please call the box office directly on  03333 444 167.

 

How do I receive my tickets?

All of our tickets are issued as E-tickets. If you haven’t received your ticket please check your spam folder, and then contact our box office team on -  03333 444 167 or at boxoffice@undereblly.co.uk

Do you offer any discount for group bookings?

Yes, please call or email our box office and they can advise you on discounts for group bookings. 03333 444 167, boxoffice@underbelly.co.uk 

What are the opening times for Christmas in Trafalgar Square?

The markets at Trafalgar Square are open from 10am - 10pm

Can I bring my dog?

Yes! Dogs are permitted, but must be on a leash and controlled at ALL TIMES. Please Note: Leicester Square may be very busy, especially at weekends, and may not be a suitable environment for dogs.

How can I locate my lost property?

For all lost property queries, please email lostproperty@underbelly.co.uk

What toilet facilities are at Christmas in Leicester Square?

Female, male and gender-neutral toilet facilities are located on site. There is an accessible toilet located within these toilet compounds.

How accessible is the site for people with mobility issues?

Underbelly understands disability within the Social Model. This means we are committed to making our festivals accessible to everyone and to creating equal experiences for all people.

This means we are committed to making our festivals accessible to everyone and to creating equal experiences for all people.   Customers with additional/specific access requirements are eligible for a free companion ticket when purchasing for Underbelly's events.  

We have resources to add notes to your booking and allow priority admission where required so please let yourself known front of house and pass on any information to us that will assist your visit.   

Personal Assistant Tickets (formally Carer tickets) can always be booked in person or over the phone.

What bag can I bring with me?

You can bring a bag with you, all bags are searched on site for security reasons. 

What security measures are in place?

To ensure your safety, we have SIA accredited security onsite at all times, at the entrances and patrolling throughout the site.
We have a comprehensive CCTV system in place, and bag searches in operation on entry to the site.
Please keep your personal belongings with you at all times. Security will be called to deal with unattended items and they may be removed. 

What is your sustainability policy?

Visitors are strongly encouraged to travel to Christmas in Leicester Square on foot, bike or by public transport.

Christmas in Leicester Square will provide suitable facilities for visitors, traders and operators to recycle their waste and all site waste will be sorted off site to divide out recyclable and non-recyclable materials. Power, lighting and water usage is minimised wherever possible.

Traders and operators will be encouraged to procure products from sustainable sources where possible.

Christmas in Leicester Square uses local staff and crew where possible and encourages traders and operators to do the same.

 

How do we get to Christmas in Leicester Square?

Christmas in Leicester Square is located in the centre of Leicester Square! 

Tube: The nearest tube stations are Leicester Square (Northern and Piccadilly lines), Piccadilly Circus (Bakerloo and Piccadilly lines), and Charing Cross (Bakerloo and Piccadilly lines).

Bus routes: 6, 9, 12, 14, 19, 24, 29, 38, 88, 139, 159, 176, 453, N3, N5, N9, N115, N18, N19, N20, N29, N38, N41, N97, N109, N113, N136, N279. Click here for full bus information see here. 

Rail: The nearest rail station is Charing Cross (7 minute walk) 

Cycle: The nearest Santander Cycle hire stations are located at Panton Street, St Martin’s Street, Charles II Street and William VI Street.

Taxi: The nearest taxi rank is on Charing Cross Road.

 

What can be booked in advance?

You can buy tickets in advance for La Clique and our family shows. On peak days these may sell out well in advance, so advance ticket purchase is recommended. Please remember tickets are not exchangeable and non-refundable.

Are there age restrictions for accessing the site?

Whilst the site is suitable for children of all ages, we would suggest that children are accompanied at all times by a person of 16 years or over.
Children (under 16’s) must be accompanied by an adult after 7pm.
Young persons (16 and 17 year olds) must be accompanied by an adult after 9pm.

Is there a cloakroom?

We do not currently provide a cloakroom service.